Home Privacy Policy

Last Updated: September 23, 2026

INTRODUCTION

Start Bioservices Inc. (“Start Bioservices”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal data responsibly.

This Privacy Policy explains how we collect, use, store, transfer, and protect personal information when you access www.startbioservices.us or use our marketplace platform and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

Account Information

  • Name, company, job title
  • Email address, phone number
  • Account credentials

    Business Verification and Compliance

    • Business licenses and certifications
    • Tax and regulatory information
    • Identity verification documents

    Transaction and Order Data

    • Quotes, orders, invoices, product details
    • Shipping addresses and tracking information
    • Payment confirmations

    Technical and Cookie Data

    • IP address, browser type, device identifiers
    • Cookies, analytics, and usage statistics
    • Log files and security event records

    We may also use cookies and analytics tools to understand usage, prevent fraud, and improve our platform.

    2. HOW WE USE INFORMATION

    We use personal information for the following purposes:

    • To operate and provide the marketplace Services
    • To process transactions, payments, and order fulfillment
    • To verify business identity, credentials, and compliance
    • To prevent fraud, money laundering, export-control violations, and illegal activity
    • To provide customer service, technical support, and communication
    • To enforce our Terms of Service and Global Compliance Standard
    • To improve platform performance and functionality

    We do not sell personal information.

    3. LEGAL BASIS FOR PROCESSING (GDPR)

    For users located in the EU/EEA, our processing is based on:

    • Contract necessity – providing marketplace services
    • Compliance with legal obligations
    • Legitimate interest – fraud prevention, business security
    • Consent – where required for optional data collection such as marketing

    Users have the right to withdraw consent at any time.

    4. DISCLOSURE OF INFORMATION

    We may share information with:

    • Payment processors and financial institutions
    • Shipping and logistics partners
    • Identity verification and compliance screening vendors
    • Service providers supporting hosting, analytics, and security
    • Government authorities, regulatory agencies, or courts when required by law

    We do not share information with third parties for advertising or data brokering.

    5. INTERNATIONAL TRANSFERS (GDPR / PIPL)

    If you access the platform from outside the United States, your data may be transferred to and processed in the United States.

    To protect international transfers, we apply:

    • Standard Data Protection Clauses or international transfer contracts
    • Encryption and secure transmission
    • Access controls and minimization of retained data
    • Cross-border compliance reviews where required under China PIPL or other laws

    6. CCPA – CALIFORNIA PRIVACY RIGHTS

    If you are a California resident, you may:

    • Request disclosure of personal information collected
    • Request deletion of personal information, subject to legal exceptions
    • Request disclosure of categories of personal data shared or disclosed
    • Request copies of your personal information

    We do not sell personal information. We do not discriminate against users for exercising privacy rights.

    7. DATA RETENTION

    We retain information only as long as needed for lawful purposes, including:

    • Transaction and financial records – up to 5 years
    • Compliance and audit documentation – up to 5 years
    • Account records – until account closure or required retention period
    • Cookie and analytics data – according to browser settings or lawful retention limits

    After these periods, data may be securely deleted, anonymized, or archived.

    8. SECURITY MEASURES

    We implement administrative, technical, and physical safeguards, including:

    • Encryption in transit and at rest
    • Access-control restrictions
    • Secure hosting and network protection
    • Fraud monitoring and audit logs
    • Regular system updates and vulnerability management

    However, no method of transmission or storage is 100% secure.

    9. YOUR RIGHTS

    Depending on your jurisdiction, you may have the right to:

    • Access your personal data
    • Request corrections to inaccurate data
    • Request deletion or restriction of processing
    • Withdraw consent (if processing is based on consent)
    • Request a copy of your data in a portable format (GDPR)
    • Opt-out of marketing communications
    • File a complaint with a data protection authority

    10. CHILDREN’S PRIVACY

    Our Services are intended for business users and not for individuals under 18.

    We do not knowingly collect personal information from children.

    11. CHANGES TO THIS PRIVACY POLICY

    We may update this Privacy Policy from time to time. Material updates will be posted on the website with a new “Last Updated” date.

    Continued use of the Services constitutes acceptance of the revised policy.